We want cancellation and refunds to be friction-free. Here's the policy in plain English.
Free account and Pro trial
Every new account starts on Free, with every lesson, the browser code runner, saved progress, and a monthly AI allowance. No card is needed to create the account. An eligible first-time Pro upgrade includes a 7-day trial. Razorpay asks you to authorize a payment method when that trial starts so the selected plan can renew automatically. Cancel before the trial ends and the charge is ₹0. Returning subscribers may not be eligible for another trial; the pricing button and Razorpay checkout show when billing begins before you authorize it.
When a trial or paid period ends, the account returns to Free. Lessons, the code runner, progress, and the monthly AI allowance keep working; Pro-only features such as the real-time watch loop and automatic session summaries turn off.
Cancellation
You can cancel any time from Manage subscription. By default cancellation takes effect at the end of the current billing cycle; you keep Pro access until then.
Refunds — monthly plan
Monthly subscriptions are not refundable on a pro-rata basis (you can simply cancel and use until the period ends). However, if you contact us within 14 days of any monthly charge and you're unhappy with the Service, we will refund that month in full, no questions asked.
Refunds — annual plan
Annual subscriptions are refundable on a pro-rata basis if you cancel within the first 30 days after the annual charge. After day 30 you can cancel for the next renewal cycle but the current year's payment is non-refundable.
Failed payments / dunning
We retry failed payments per Razorpay's retry schedule and send up to 5 dunning emails (day 0, 3, 7, 14, 21). After 21 days of failure the subscription is moved to halted; the account returns to Free and Pro-only features turn off. To resume Pro, start a new subscription from the pricing page.
Disputes / chargebacks
Please reach out before filing a chargeback — we will almost certainly resolve it faster. If a chargeback is filed, the related subscription is paused immediately pending investigation.
How to request a refund
Email admin@kshurikaacademy.com from the address on your account. Refunds are processed via Razorpay within 5–10 business days.